Complaints Procedure

It can always happen that something doesn't go quite as planned. We recommend that you first make your complaint known to us by emailing klantenservice@powersportcenter.nl. Please include your order number and a clear description of your complaint, so we can help you as well as possible.

We aim to handle your complaint within 14 days. If we expect to need more time, we'll let you know within that period, along with an indication of when you can expect a substantive response.

If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. WebwinkelKeur will then mediate between you and us to reach an appropriate solution.